Help centre

Frequently asked questions

Straight answers about RETAILSYNCX and about working with us. If your question is not here, call sales on +91 85906 29909 and ask.

RETAILSYNCX

About the software

What is RETAILSYNCX?
RETAILSYNCX is retail management software developed by Softwing Technologies. It gives you complete control over inventory, billing and multi-branch management through a single, centralised platform — helping you reduce manual work, improve accuracy, and scale your operations. See the full product page.
Does it support multiple shops or branches?
Yes. Multi-branch support lets you manage multiple stores under one unified umbrella, and you can view and manage all branch data from one unified dashboard.
How does it prevent stock shortages and overstocking?
Stock in and stock out movements are tracked in real time across branches. You always know what is in stock at every location, with instant updates — which is what stops both running out and over-ordering.
Do I have to create product codes manually?
No. RETAILSYNCX automatically creates SKUs for all products, so organisation and tracking stay consistent without anyone maintaining code lists by hand.
Does it generate QR codes?
Yes. QR codes can be generated for products and invoices directly from the software.
How does billing work at the counter?
The billing system is integrated with your stock, so bills are fast and easy to raise. It is designed for smooth checkout — shorter queues and a better customer experience.
Can I control what my staff can see and do?
Yes. Access is role-based, so each user sees only the functions their role allows, while the interface stays simple enough for everyday use.
What reports do I get?
Sales reporting is available in graph form, including year-wise and month-wise sales, alongside operational screens such as the Goods Received Note. Single dashboard access shows every branch in one view, so decisions are made on current data rather than month-end figures.
How does incoming stock from suppliers get recorded?
Through Goods Received Note entry, which records what actually arrived and updates branch inventory in step with it — so purchase records and stock figures stay in agreement.
Demos & pricing

Buying RETAILSYNCX

Is the demo really free?
Yes, and there is no obligation to buy. Book a demo and we will walk you through billing, centralised stock and branch reporting against your kind of business.
What happens on the demo call?
We ask how your business runs today — what you sell, how many branches, how you bill now — then show the relevant parts of the software against that. You will get a clear answer on whether it fits, including if the answer is no.
What does RETAILSYNCX cost?
Pricing depends on the number of branches and what you need included. Call sales on +91 85906 29909 or request a demo and we will give you a clear figure for your setup.
Which number should I call?
For buying, pricing or a demo, call sales on +91 85906 29909. If you already use our software and have a technical issue, use the development and production lines: +91 85890 70650 or +91 98955 12092.
Can I ask questions on WhatsApp instead?
Yes — message us on +91 85890 70650. Sending a photo of your current bill format is often the quickest way for us to understand your setup.
Setup & support

Getting it running

Can the software be changed to suit how we work?
Yes. We develop software based on real client requirements and everyday business challenges, and our solutions are customisable and scalable. Bring your workflow to the demo call and we will tell you what fits as standard and what needs adapting.
Will it still suit us as we add branches?
That is the intent — it is built as a scalable solution that grows with your business, so adding a branch does not mean starting again with different software.
Is it difficult for staff to learn?
The interface is designed to be clean and straightforward for daily use, with role-based access so each person only deals with their own part of it.
What about our existing product and stock data?
Bring this up on the demo call with a sample of what you currently hold, and we will tell you exactly what can be brought across.
How do we get support after we go live?
We publish separate development and production lines — +91 85890 70650 and +91 98955 12092 — so you can reach the people who work on the software rather than a general queue.
About us

Softwing Technologies

Where are you based?
33/8, Porathisserry Irinjalakuda North, Irinjalakuda, Thrissur, Kerala 680125 — opposite Pookodan Arcade. View on Google Maps.
Do you work with businesses outside Thrissur?
Yes. Our office is in Irinjalakuda and we work with businesses across Kerala. Call or WhatsApp us and we will arrange a demo online.
Do you build software other than RETAILSYNCX?
Yes. We build custom software to a client's own requirements — customisable, scalable, and built to deliver long-term value. If your operation has a workflow no standard product handles properly, that is the conversation to have with us. More on custom development.
Are you hiring?
See our careers page for how to get in touch.

Still have a question?

Ask it directly. We would rather tell you honestly whether we fit than sell you the wrong thing.

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